Frequently Asked Questions
How long will it take to receive my order?
We aim to process orders within 2-3 business days, as each product is printed fresh just for you! After that, shipping takes about 5-7 business days (excluding weekends and holidays). So, you can expect your order to arrive within 7-10 business days from when you placed it.
Can I return my purchase if I’m not happy with it?
We handle returns on a case-by-case basis, with the ultimate goal of making you happy! If something isn’t quite right with your order, reach out to us at imatter@beaconprints.com, and we’ll work on a solution that ensures your satisfaction.
What makes Beacon Prints different from other brands?
At Beacon Prints, we’re all about celebrating diversity, with a special focus on representing and empowering people with disabilities. We believe everyone deserves to be seen and celebrated, and our products reflect that. Plus, every purchase helps support organizations that uplift the disabled community!
Do you ship internationally?
Right now, we only ship within the U.S., but we’re working hard to expand our reach! Stay tuned for updates on international shipping in the future.
What should I do if my order doesn’t arrive?
We know it’s tough to wait for something exciting! If your order hasn’t arrived within 10 business days after shipping, let us know, and we’ll help track it down or replace it. Reach out to us at imatter@beaconprints.com
Are your wrapping papers and puzzles eco-friendly?
We care about the environment! Our products are printed on high-quality, sustainable materials whenever possible. We’re always looking for ways to make our packaging and products more eco-friendly.
Can I customize a product for my business or event?
Absolutely! We love creating custom products for businesses and special events. Just reach out to us, and we’ll work with you to create something unique. Reach out to us at collab@beaconprints.com.
Do you offer gift-wrapping services?
Currently, we don’t offer gift-wrapping services, but we promise that our wrapping paper is so beautiful you’ll enjoy doing it yourself!
Can I cancel or change my order after it’s placed?
If you need to cancel or make changes to your order, contact us as soon as possible! We process orders quickly, but we’ll do our best to accommodate changes if we catch it before it’s printed. Reach out to us at imatter@beaconprints.com.
How can I get in touch with customer service?
You can reach our friendly customer service team by emailing imatter@beaconprints.com. We’re always here to help and will respond as quickly as possible!
What if I’m interested in placing a large order?
We love big orders, and we’d be thrilled to work with you! Just contact us, and we’ll make sure everything goes smoothly. Email us at imatter@beaconprints.com.
I’m an artist and interested in collaborating.
Wow, we’re flattered! Please reach out to us—we’d love to hear your ideas and explore how we can work together. Drop us a line at collab@beaconprints.com.
Are products available for wholesale?
They sure are, for select retailers! Let’s chat about how we can bring Beacon Prints to your store—contact us to get started at imatter@beaconprints.com.
I’m interested in featuring Beacon Prints or interviewing your founder.
You’ve got her blushing! We’d be honored. Shoot us a message at collab@beaconprints.com, and we’ll make it happen.